Roger Levin, DDS of The Levin Group reminds practice owners that patient loyalty isn’t what it used to be...Consider a few of his customer service tips.
Focus on attracting new patients, enhancing customer service, and conducting patient surveys to gauge patient satisfaction. Your practice health depends on building your patient base and increasing patient retention.
DON'T TAKE PATIENTS FOR GRANTED
Although some patients will stay...others will move to another practice that offers...Lower Fees, Better Location, Services you don't offer or, didn't tell them about. Be sure to find out why patients “jump ship”, and correct the issue.
Source: The Levin Group